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REGISTRATION AND SUBSCRIPTION

Before your first purchase, you will have to register your personal data and those related to your payment method avoiding, from now on, to fill out the information once again in the future. 

You can modify the data found in your registration at any time. 

Once personal data has been added in the registration process, the information will be incorporated into the database and used only to process orders or send periodic information to which you have been subscribed. 

We take all reasonable steps to provide the highest level of security and confidentiality regarding the data of our customers. 

PURCHASE PROCESS

Whenever you wish to buy jujuhats, you only have to click on the “add to basket” and products will be added consecutively. After this, you can process the order. 

Before final confirmation, a summary of the order will be displayed and you will have the possibility to modify the purchase options (shipping address, expenses, etc). Here you will also select the payment method. 

Finally, the correct processing of the order will be confirmed and the order number will be displayed, as well as a summary of the products purchased. 

PASSWORDS

The purchase process will request your password if you are already a registered customer. Otherwise, you will have to fill out the user registration information. 

CONFIRMATION EMAIL 

Once the order is processed, you will receive an email confirmation of the order. 

SECURITY

When you process your order, all transactions shall be done in a Secure Socket Layer (SSL) server that guarantees the confidentiality of all your data. 

PAYMENT

Prices of juju hats include taxes according to current European legislation.

For deliveries to countries outside the European Union, the recipient will be responsible for all customs expenses at destination as well as import taxes or tariffs that are generated in order to receive the products whether or not the products have been delivered to that person. 

No orders are delivered to post offices. 

You can pay your purchase with the following payment methods: 

  • Paypal
  • Credit Cards: Visa, Visa Electron, MasterCard and American Express

Data provided by you is transmitted as encrypted SSL and is protected by this security system from the moment the information is provided. For payments with Visa and Mastercard only CES (Secure Electronic Commerce) transactions will be accepted. After verifying the card to be linked to the CES system, the system will contact the bank that issued it so the customer can authorise the purchase. When the bank confirms the authenticity, the payment will be done to the card. Otherwise the order will be cancelled. 

SHIPPING 

The order is processed during the following hours after its purchase. The courier service will deliver the order according to the following deadlines: 

  • (2 to 4 working days) Spain and Portugal.
  • (3 to 5 working days) France, Belgium, Luxembourg, Netherlands, Italy, United Kingdom, Germany, Denmark.
  • (4 to 6 working days) Austria, Hungary, Czech Republic, Slovakia, Poland, Slovenia, Estonia, Latvia, Lithuania, Sweden, Finland, Bulgaria, Romania.
  • (5 to 7 working days) Greece, Cyprus, Ireland, Malta, Croatia.
  • (6 to 10 working days) Countries outside the European Union.

Delays in customs could happen if local authorities decide to confiscate any item contained in the delivery. 

RETURNS

If you don’t like the juju hat you have ordered, you can return the item within 14 days upon delivery date. In this case, the customer is the person in charge of paying the shipping cost. The item must be provided in perfect conditions, in its original packaging and with the manuals, accessories or promotional gifts included. 

When the products arrive to our warehouses and before checking its condition, the refund will be processed according to the payment method used by the customer.






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